Shipping policy

Order Processing & Dispatch

We focus on getting your orders processed and dispatched as quickly as possible. Order handling time is 1 to 2 business days (Monday to Saturday).

Once your order is placed, you will receive an order confirmation via email containing your invoice. Tracking information is sent automatically upon dispatch. To ensure you receive these updates smoothly, please add info@australiandashcams.com to your address book or check your spam folder.

Domestic Shipping (Australia only)

  • Handling Time: 1 to 2 business days (Monday to Saturday)
  • Transit Time: Economy shipping takes 5 to 8 business days (Monday to Saturday) (Please refer to https://auspost.com.au/parcels-mail/calculate-postage-delivery-times for exact times)
  • Shipping Cost: FREE Express Shipping across Australia for any order over $200 with Authority to Leave 
  • Shipping Cost: FREE Express Shipping across Australia for any order over $200; Signature required: $15 
  • Shipping Cost: FREE Economy Shipping across Australia

Please note: Products with exceptional delivery times or items currently out of stock may experience temporary delays. If you have a strict deadline or require an urgent order, we recommend placing it early or contacting us directly at info@australiandashcams.com.

Transit Insurance & Protection

  • Marine Insurance Coverage: All orders shipped by Australian Dash Cams are fully insured under our corporate marine insurance policy. This comprehensive coverage protects your parcel against loss, theft, or physical damage while in transit with our courier partners, giving you complete peace of mind from our warehouse to your door.

Delivery Methods & Collection

We partner with https://auspost.com.au/ services to ensure your parcel is delivered safely with full tracking.

  • Track & Trace: Standard shipping includes tracking, which is emailed to you as soon as the order leaves our warehouse.
  • Pickup & Designated Points: Depending on the courier network, packages may occasionally be routed to a designated local collection point if a delivery attempt is unsuccessful. You are responsible for collecting your package within the carrier's specified timeframe.

International Shipping

We do not ship internationally.

Customer Responsibilities & Guidelines

Address Accuracy

You are responsible for entering and verifying your shipping details correctly at checkout. Even if an order or manual payment link is prepared on your behalf, you must carefully check all information (including product specifications, quantities, and delivery addresses). If an incorrect address is provided, any additional shipping costs for returned, redirected, or lost packages will be the responsibility of the customer.

Receipt of Goods

It is your responsibility to be available to receive your delivery or to actively monitor your tracking information. If delivery attempts fail and the parcel is transferred to a local depot or service point, you must arrange collection in a timely manner. If an uncollected package is returned to us, a new shipping fee will apply to have the order redispatched.

Contact Us

If you have any questions, require urgent delivery options, or need assistance tracking your parcel, please reach out to us: