Refund policy

Money Back Guarantee and Change of Mind

Change-of-mind returns are accepted on non-faulty items within 30 days of your original
purchase date, provided the physical return reaches our facility no later than 45 days from delivery.

Condition requirements.

To qualify for a refund, returned goods must meet all of the following:

Packaging completely unopened, sealed in its factory state, and entirely unused.
Factory security labels and seals unbroken and untouched.
Cables and accessories in their original factory-wrapped configuration, not unspooled or
altered.
Original screen protectors or protective film still attached, never peeled off and reapplied.
A valid, undamaged original receipt or proof of purchase included with the return.

Inspection and restocking fee.

All returns are subject to physical inspection on arrival. Refunds are issued at our discretion following verification. Approved returns incur a restocking fee of up to 10%, deducted from the final refund amount.

Freight and shipping.

You are responsible for return shipping costs and the safety of the goods in transit. Initial delivery fees are non-refundable.

It is recommended that you contact us via phone or email before placing an order if you are unsure as to whether the product you are wanting to purchase will suit your needs.

Product Damage

We have a 30-day return policy. In case of a broken/damaged product received, the customer service team needs to be notified as soon as the product is received, in case there are any issues. After 30-days, the team will not be able to honor any exchanges.

Incomplete Product / Partial Product / Damaged Outer Packing / Used Product / Wrong product

In the above-mentioned cases, kindly raise the request after receiving the product, also attach the images and video of outer packing and inner packing with the product from all sides, its help us to resolve the issue.

In the case where you have thrown out the boxes, we are unable to provide a refund or exchange.

Delivery issues, Issues with the delivery agent, Issues with Pod

In the above-mentioned cases kindly raise the request after receiving the product. Kindly attach your identity & signature proof with the request which helps us to solve the issue.

Cod/Prepaid issues, Payment issues, Delay in delivery

In the above-mentioned cases, kindly connect with our customer care on business days. Customer Care Number 1300 034 500.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, we request you to first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@australiandashcams.com you can also call or text our Customer Care on 1300 034 500. We will be more than happy to assist you with your queries.

Exchange Shipping

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

We provide trackable shipping service and purchasing shipping insurance. We will not be able to guarantee that we will receive your returned item.

Contact Us

Phone: 1300 034 500

Email: info@australiandashcams.com

Address: 242 High Street, Penrith, NSW 2750, Australia